Return Policy

Service Policy Overview

At Bespokeueboutiqu, we are committed to providing exceptional shopping assistance services. This Return Policy outlines our approach to service satisfaction and how we handle concerns about the services we provide.

Please note that as a shopping assistance service, we facilitate purchases but do not sell physical products directly. Returns of physical items purchased through our assistance are subject to the policies of the individual retailers from whom they were purchased.

Service Satisfaction

We strive to ensure that every client is satisfied with our shopping assistance services. If you are not completely satisfied with the service you received, please contact us within 7 days of the service date to discuss your concerns.

What We Can Address

• Service quality concerns
• Communication issues
• Unmet service expectations as outlined in your consultation
• Professional conduct concerns

Service Fees and Refunds

Our service fees cover the time, expertise, and coordination provided by our shopping consultants. These fees are generally non-refundable once services have been rendered.

Refund Eligibility

In exceptional circumstances, we may offer partial or full refunds if:

• We failed to deliver services as described and agreed upon
• There was a significant error or oversight on our part
• Services were cancelled by us prior to delivery
• Technical issues prevented service delivery

Non-Refundable Situations

Refunds will not be provided for:

• Changes in personal preference after service completion
• Dissatisfaction with items purchased from third-party retailers
• Cancellations made less than 48 hours before scheduled services
• Services already rendered and completed

Product Returns

Items purchased from retailers during our shopping assistance sessions are subject to each retailer's individual return policy. We do not process returns for products sold by third parties.

Return Assistance

As part of our ongoing support, we can assist with:

• Understanding retailer return policies
• Coordinating return appointments when applicable
• Communicating with retailers on your behalf
• Processing return documentation

Please note that return assistance is provided as a courtesy and does not guarantee acceptance of returns by individual retailers.

Cancellation Policy

Client-Initiated Cancellations

If you need to cancel or reschedule your shopping assistance appointment:

• Cancellations made 48 hours or more in advance: Full refund of service fee
• Cancellations made 24-48 hours in advance: 50% refund of service fee
• Cancellations made less than 24 hours in advance: No refund

Service-Initiated Cancellations

If we need to cancel your appointment due to unforeseen circumstances, you will receive a full refund or the option to reschedule at no additional cost.

Dispute Resolution

We are committed to resolving any concerns about our services fairly and promptly. If you are dissatisfied with any aspect of our service:

1. Contact us within 7 days of the service date
2. Provide specific details about your concerns
3. Allow us the opportunity to address and resolve the issue

We will review your concerns and respond within 5 business days with a proposed resolution. Our goal is to find a fair solution that addresses your concerns while reflecting the services provided.

Processing Refunds

If a refund is approved, it will be processed within 10 business days. Refunds will be issued to the original payment method used for the service fee.

Please allow additional time for your financial institution to process the refund. Depending on your bank or credit card company, it may take several business days for the refund to appear in your account.

Exceptions and Special Circumstances

We understand that unique situations may arise. If you have concerns not covered by this policy, please contact us to discuss your specific circumstances. We evaluate each situation individually and strive to find reasonable solutions.

Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with a revised effective date.

Your use of our services after any changes indicates your acceptance of the updated Return Policy.

Contact Us

If you have questions about this Return Policy or need to discuss a service concern, please contact us:

Our customer service team is available Monday through Saturday, 10:00 AM to 6:00 PM EST.